ITAC Expands Services

On Round Rock Campus

On Oct. 1, 2017, the IT Assistance Center (ITAC), officially began offering in-person support on the Texas State Round Rock Campus (RRC). ITAC now occupies the space in the Avery Building previously known as the Campus Technology Center (CTC). There are now ITAC Walk Up Centers ready and available to assist faculty, staff, and students in San Marcos and Round Rock.

The change comes as preparation for rapid growth on the RRC. In addition to supporting students, faculty, and staff in the Avery and School of Nursing buildings, ITAC is also preparing to support the thousands of additional students moving from San Marcos to Round Rock, as the College of Health Professions initially moves three academic departments into the newly constructed Willow Hall – Communication Disorders, Physical Therapy, and Respiratory Care. The moves are the first phase toward moving all College of Health Professions majors to Round Rock. Additional buildings are planned for future expansion which will include structures for academic use and student living spaces.

The ITAC Walk Up Center in Round Rock is run by seven full-time staff and eight student employees. While there was an information technology presence in Round Rock prior to the change, staff members worked in different departments making IT support disparate. Some were technical support personnel in the CTC, while others were lab and classroom technicians, and still others only supported the School of Nursing. These staff were already familiar with the campus and able to begin assisting faculty, staff, and students immediately under the ITAC umbrella. Consolidating resources and centralizing support will help bring a uniform customer service experience across both campuses.

Ben Rogers, Assistant Vice President of ITAC, is enthusiastic about the opportunity to formalize support. “We’re happy to extend the excellent customer service experience that ITAC is known for to Round Rock and provide users the one-stop-shop feel they are already accustomed to in San Marcos,” he said. “As the Round Rock Campus continues

to grow, we will be right there with faculty, staff, and students to help them succeed.”

Renovations are planned to the previously held CTC space to facilitate ITAC Walk Up support, classroom support, lab support, and student lab usage. In addition to previously existing computer labs in Avery, the redesigned ITAC Walk Up Center space will include a triage counter, technician workspaces, and student computer and study spaces. Construction is expected to be completed by the end of 2018.

By Jen LaGrange